John Baeyens

Operational Marketing excellency: Bleep

28 06 2004

Warp records has always been a case example in my personal marketing wall-of-fame.
Have been testing their new Bleep service and something went wrong with the Paypal order (aparently Paypal was performing upgrades when I ordered). However, the way Bleep handled this anomaly only ranks them higher on my fame-wall. Keep up the good work, Ged.

-Which track? Two lone Swordsmen: Faux-

(quote…)
Hi John,

Thanks for the swift response and informative answers. I shall find out why you were not contacted and make sure this never happens again.
In the meantime I have manually enabled your order and would like to offer you a free download (any Warp album or single) for your troubles. Email me your choice and I shall add it to your downloads. I’m sure if you continue to shop at Bleep you will find no further problems.

Regards

Ged Day
www.bleep.com
(…unquote)
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Date : 28 June 2004
Categories : John Baeyens

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